Exceeding industry standards
When you work with Crispin Orthotics you have the assurance that quality comes first. From our exceptional service levels to the standard of our manufactured products, we consistently meet and exceed industry standards. And we can prove it.
ISO registered
All our systems and processes undergo regular monitoring and reviews to ensure they meet the requirements needed for ISO registration. We are also externally audited to prove compliance before accreditation and renewal of registration.
Nomination for the BHTA award
The British Healthcare Trades Association (BHTA) is an organisation that represents over 400 companies involved in healthcare. Crispin Orthotics was nominated for an award at their annual ceremony in recognition of our high standards of customer service.
NHS supply chain framework benchmarking
This concentrated on 3 qualitative aspects of our product provision:
• Sales and the ability to supply services and repairs (26.88 out of 28.75)
• Training and education (9.17 out of 10)
• Product development and research (5 out of 5)
Customer audits
We regularly perform audits of our customers, giving us valuable feedback on the levels of service we provide from a clinical, product and customer service perspective. We use this information to further improve the orthotics service we offer.
Our quality assurance
• ISO9001 quality assurance standard
• Skilled in-house technicians
• Made to measure products manufactured in the UK
• Modern 8000 sq ft factory
• High quality materials
• Investment into sourcing new materials
• Regular meetings to identify and resolve issues
